At Scan Alpine, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or engage with our services. By using our website or providing us with your information, you consent to the terms outlined in this policy.
Information Collection: We may collect personal information, including but not limited to your name, email address, contact number, and payment details when you make a purchase, sign up for our newsletter, or use our services.
Data Usage: We use your personal information to process orders, deliver products, provide customer support, and send you relevant updates and promotions. Your information may also be used to analyze website traffic, improve our services, and enhance your overall experience with Scan Alpine.
Data Security: We employ strict security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Your information is stored on secure servers and is accessible only to authorized personnel.
Third-Party Sharing: We do not sell, trade, or share your personal information with third parties, except for necessary data processors and service providers who assist us in fulfilling your orders and delivering a seamless experience.
Cookies: Our website uses cookies to enhance user experience and track website activity. You can manage your cookie preferences through your browser settings.
External Links: Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy: Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If you believe your child has provided us with their data without parental consent, please contact us, and we will promptly remove the information.
Updates to Policy: We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised date will be indicated at the top of the policy.
If you have any questions or concerns about our Privacy Policy or the data we hold, please don’t hesitate to contact us at [email address] or [contact number]. Your privacy is of utmost importance to us, and we are committed to protecting your personal information while providing you with exceptional service.
Return Policy
At Scan Alpine, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with the product you received, we offer a hassle-free return policy to ensure your peace of mind.
Eligibility for Returns:
Items must be returned within 30 days of the original purchase date.
The product must be in its original condition, unused, and with all tags and packaging intact.
Personalized or custom-made products are not eligible for return, unless there is a manufacturing defect or error on our part.
Return Process:
To initiate a return, please follow these steps:
Contact our customer support team at [email address] or [contact number] to notify us of your intention to return the product.
Our team will provide you with a Return Authorization (RA) number and further instructions on how to proceed.
Package the product securely, including a copy of the original invoice and the RA number, and ship it to the provided address.
Refund or Exchange:
Upon receiving the returned product and inspecting its condition, we will process your refund or exchange within 7-10 business days.
Refunds will be issued to the original payment method used for the purchase.
In the case of an exchange, we will ship the replacement product to you promptly.
Return Shipping:
The customer is responsible for the shipping costs associated with returning the product, unless the return is due to a manufacturing defect or error on our part.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately with photographic evidence, and we will arrange for a replacement or full refund.
Non-Returnable Items:
The following items are non-returnable:
Personalized or custom-made products, unless there is a manufacturing defect or error on our part.
Please note that our return policy applies to online purchases made through our website. For purchases made through our authorized retailers, please refer to their respective return policies.
If you have any questions or concerns regarding our return policy, feel free to reach out to our customer support team. We are here to ensure your shopping experience with Scan Alpine is smooth and enjoyable. Your satisfaction is our top priority.